Note : Ex : When Maintenance Request is displayed. As in hexadecimal means in binary, you can find out the code is assigned to Bit-3 and Bit-7 referring to the above table. In this case, two errors are occurring simultaneously.
Because No. When the cause of No. Remedy for Maintenance Request No. Due to accumulated ink and such around the Flushing Box, the electric current is leaking. Through accumulated ink or dust, the electric current may leak. If all the colors have nozzle clogging, replace the Printhead. It detects twice in a row that all the nozzles are clogging. If the replacement does not solve the problem, replace the main board. In addition, check the statuses of the CR Motor, the driven pulley, the Carriage Unit, and the Head FFC, if any abnormal noise or wear is found, replace the corresponding part s along with the ink tube.
The electric current flowing when driving the motor is irregularly large. Replace the CR Encoder Sensor. Check if the Carriage Unit is correctly installed. Detects that the driving period is irregularly long. Check if there is some foreign material on the driving section of the Carriage Unit. Replace the PF Encoder Sensor.
Replace the APG Motor. Check if there is some foreign material causing extra load on the Rewind Unit. Replace the Rewind Motor. Check if the Driven Pulley rotates smoothly without any overload. Check if there is some foreign material causing extra load on the driven roller release system. Over speed error Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.
The home position of the Cutter is not detected. Replace the Driven Roller Release Motor. Check if there is some foreign material causing extra load on the Cutter Unit. Cutter Reversing error Detects that it is being driven in the opposite direction to the specified driving direction.
Replace the Ink System Unit. The IC Cover can not be opened. Check if the IC Cover is correctly installed. Replace the Maintenance Tank with a correct one for this printer. The home position of the Cap is not detected.
Check the connection of the Cap HP Sensor. IC cover unlock error Revision I Detects that the driving period is irregularly long.
Replace the Pressurizing Unit. Check the connection of the Pressure tubes. Turn the printer off once, then turn it on again. Check the connection of the Wiper HP Sensor. Wiper Reversing error Detects that it is being driven in the opposite direction to the specified driving direction.
Replace the Ink Selector. Check the flushing box and around it, and remove ink and dust if attached on it. Electric current may leak through the accumulated ink or dust. Remove ink smear, dirt, fluff, paper dust and such. Replace the AID Board. Check the connection of the Head FFC, and if there is abnormality slant connection or the like , correct it.
Replace the Printhead. The thermistor detects a temperature out of the specification. Configure the Head rank ID again. Replace the Ink Cartridge with a correct one for this printer. Start the printer in the Serviceman Mode without setting the ink cartridge, and then execute Ink Holder Adjustment from the Service Program. While opening the cover of the Ink Holder to avoid a service call not the same. Check if the RTC backup battery is installed properly.
Turn the power off and remove the RTC backup battery. After several seconds, re-attach the battery and turn the power back on. If the printer recovers from the error, set the date and time using the Service Program. The transistor has a defect. If blown because of such a wrong connection. If the printer does not recover from the error after trying 1 and 2. Correct it if any abnormality exists. If the printer does not recover from the error even after trying 2, replace the Sub Board Assy.
Re-install the firmware. Check the connection of the AC cable, and if there is abnormality, correct it. Replace the Power Supply Board Assy. Install the correct firmware. In principle, it 1. Restart the printer. If the error does not occur, observe the printer for does not occur for mass-produced products; however, it might occur recurrence.
Confirm the printed result of the test pattern, and if any maladjustment is found, perform the adjustment. Perform a cleaning normal cleaning, clean each color, power cleaning. The pump is not operating normally. Check the connection of the pump tube.
Check if there is any broken or pressed part on the pump tube. Check the connection of the Pump Motor. Check the Wiper for any damage. Check the connection of the Wiper Motor. The Head FFC is not connected correctly. The case those remedies above do not improve the symptom. Change the paper with a new one. The printed area of paper is contaminated by ink smear in the paper feed path. Check the PF roller for ink smudges, and clean it if any dirt is observed. Paper is rubbed against the printhead.
Widen the platen gap. There is a foreign material or dirt absorbing ink around the Printhead. Check around the Printhead for a dirt or foreign material, and remove it if any. Paper is floating from the platen. This smear occurs because the paper on which ink dries slowly is used. Check the operation of the Suction Fan, and replace it with a new one if there is abnormality.
Paper is curled or creased. Try printing the current job again with the top and bottom margins widened. The backside of paper is contaminated by ink smear in the paper feed path. Check the platen and PF roller for ink smudges, and clean them if any dirt is observed.
Printing is made on the platen, and it is contaminated. It results in the ink smear. Carry out the Platen Position Adjustment. The waste ink pads for borderless printing are not securely attached and contaminating paper.
Correct the paper setting of the printer driver. There is something wrong with paper feeding. Check the PF Scale for scratch, contamination, and correct it if any. Check the PF Encoder for contamination, and clean it if needed. The Printhead has a defect. Carry out the Auto Uni-D Adjustment. Check the CR motor is correctly installed and correct it if there is abnormality. If print quality trouble occurs, check the transportation, storage and usage environment first, and then move to the troubleshooting procedure.
Always keep the paper away from heat, moisture and direct sunlight to prevent discoloration or uneven color. To maintain good print quality, shake the cartridge quickly about 5 cm width to both sides approximately times 30 seconds to agitate the white ink inside the cartridge before installing the cartridge to the printer.
Even after installing the cartridge in the printer, remove the cartridge and shake it more than ten times once a week. When [Auto cut] is set for a medium with strong curl other than CPF, after ejected the medium may be curled up and damage the print surface.
A cut is not made immediately. When [Manual cut] for the CPF is selected When [Manual cut] is set, the cut function pauses for two seconds after Select [Auto cut] when making an immediate cut after the Paper Cut button is pressed so that the user can hold the cut paper printing.
Release Film is hard to peel. Cut the media manually when cutting mm or shorter. Static electricity may be charged and then discharged when multiple Release Films are peeled off at a time. Do not peel the Release Film near electronic devices. After peeling off the Release Film from large formatted paper or multiple sheets, make sure to touch metal and such to remove the static electricity completely. White ink is not ejected. When the white ink cartridge has been stored with the supply hole down for a long time after the purchase Resin of white ink accumulates at the dimples of the supply hole and blocks the hole.
When the white ink is not ejected, run a white Ink Refresh twice. In addition, take care of the following when storing the white ink cartridge for a long time or when not used soon after the purchase. After the purchase, shake the box with the cartridge inside for approximately 30 seconds times before storing it.
Store it horizontally. Otherwise, sedimentation may not be solved even after maintenance is performed. Shake the box with the cartridge inside once in every six months when storing it. The printer was not turned off normally by pressing the Power button. Shut down by unplugging the power cord or by breaker.
Because the remaining amount of cleaning liquid CL1 becomes low, ink change was not executed and the printer was turned off even the white ink remains filled.
The power was turned off when an error was occurring. In addition, take care of the following when storing the white ink cartridge for a long time. Turn the power off with the Power button.
Because error indications are not made when turning the power off, if the printer will not be used for a long time, first check the remaining amount of cleaning liquid CL1 before turning the printer off to make sure that the ink change can be executed. Solve any error before turning the power off. Color may differ due to the differences of the head alignment and the ink weight. Upper nozzles or lower nozzles cannot be selected by users. The nipping position is set 5 mm from the edge of paper so as not to affect the print area.
In the case the printer is left unused after the paper is fed using panel feeding when the CPF is set After panel feeding, the front edge stand by position is set normally if a panel cut is made.
When touching the CPF with bare hands Moisture or oil of your skin will stick on the non-print area of the CPF and make its coat swell and cause scattering. Fingerprints can be seen in such a case. Moisture or oil of your skin attached on the print area of white ink lowers the ink's scattering performance and the area becomes translucent. Because the oil and moisture of hands affect print quality, handle the CPF wearing cotton gloves. The fingerprints attached on the non-print area can become difficult to see if wiped off with a cotton cloth and such.
Cause The CPF's coat layer gets softer and easily deformed if it becomes hotter or more humid. Because the roll core's surface is uneven, pressure is partially high in some places. In such a case, an uneven surface is formed on the coat layer surface and the light is diffused there, ending up in blurry uneven color.
Uneven color or horizontal bandings in the CR movement direction can be seen. The lines appear approximately every 40 cm circumference of roll. If stored horizontally without the flange attached to the CPF, the coat layer becomes soft due to the weight of the roll paper. The coat layer and the Release Film stick together blocking bands occur. Uneven color bands appear approximately every 40 cm circumference of roll because the blocking bands turn white. For such reasons, additional length is included.
Around the roll core, uneven color or the trace of the core may appear on the media. If they appear, replace it with a new roll. When printing on a blocking band, the band becomes hard to see, but it will be still visible on the area not printed. When the CPF is stored horizontally, make sure to attach the flange.
Otherwise, discoloration or uneven color may occur. When the CPF is stored horizontally; even if the container box is used, make sure to attach the flange for packing.
When the printed CPF is stored in a pile, ink is transferred and the print side is scratched. Even if dried after printing, the coat layer absorbs moisture and becomes soft if the medium is stored in high humidity. In such a case, printed areas stick if they are left in a pile. Especially in the Surface Print mode, scratches easily become conspicuous on the area where color ink is printed on white ink.
See the figure below. Scratches are not so visible. The average drying time is approximately 30 minutes. Do not touch the print surface during printing or drying. Otherwise, ink may come off, or scratches, discoloration or uneven color may occur. Dry the prints completely before peeling the Release Film. Be careful not to fold or bend the print surface when peeling the Release Film.
When storing the prints in a pile, put sheets with water absorbability such as plain paper between the prints. If paper with no water absorbability such as the backside of the CPF or the Release Film is piled, it may stick to the print surface. To protect the prints from scratches, avoid holding the printed area even with the paper for protection. When storing printed media, make sure to keep the usage environment See P. As shown below, it is between. In the Reverse Print mode, Cross-section view of the white ink Image of diffusion it occurs to the layered paper sheet area in color magnified image and white ink.
Uneven color can be seen if seen from the printed side coated side in the Reverse Print mode, but Immediately after printing, the white ink is transparent because it hard to see if seen from the does not diffuse the light due to the water contained.
The ink starts side to be viewed clear to look white once the water is absorbed by the CPF. When placed between sheets of plain paper before it is dried well or stored in a high humidity environment in the sandwich structure Side to be viewed mentioned earlier or in a similar case, if plain paper cockles, white Uneven color is hard to see ink may become shaded at the area where plain paper does not touch the printed side because water in white ink cannot be removed CPF well.
Avoid storing it in a high-humidity environment. After drying the CPF sufficiently for a while, put paper with high water absorbability such as plain paper with the CPFs when storing them.
Put plain paper larger than the CPFs. If plain paper is not large enough, white ink becomes thin on the area where plain paper cannot cover.
Uneven white color is conspicuous if seen from the printed side, but hard to see if seen from the side to be viewed in the Reverse Print mode. Color ink White ink : Uneven color can be seen. Scratches occur if the medium is fed after the Release Film is peeled. The Release Film protects the backside because CPF is very transparent and scratches caused during feeding become conspicuous easily.
The adhesive is kept on the Release Film side, but if it touch the print surface. Release Film Crack In the Surface Print mode, cracks are caused in the area, where color ink is printed on the white ink.
When printing with high duty in the Surface Print mode, cracks are caused on the Print Surface. Even when printing in the Reverse Print mode, cracks may be caused when printing with unexpectedly high duty or in a usage environment out of the specifications. Immediately after printing, ink is attached on the coat layer of the CPF. The coat layer absorbs ink water, and swells. Cracks of pigment on the surface of the coat layer are caused by this swelling. Conditions where this symptom easily occurs 1.
Surface Print Color ink is printed on the white ink. Printing in the x dpi mode 3. Printing with high duty 4. Crack occurrence decreases because the amount of ink droplets in a path becomes smaller when the number of scannings increases.
Lower the white ink duty on the RIP setup or on the image data. If the medium is touched when wet with water, the print surface is peeled. Cause If water drops are attached on the printed side of the CPF, the coat layer absorbs water and becomes soft again. If touched in this condition, the coat surface will be removed. The CPF is less durable against water than PGPP, but more durable than commercially available clear films from other suppliers against water. Paper dust is attached to the CPF.
Roller traces appear slightly at Because the CPF is fed after paper with much paper dust such as plain the area pressed by the driven paper is used, the traces of the driven roller appear on the printed side roller.
Roller traces may due to the transferred paper dust attached on the roller. White lines appear in the paper feed direction. It becomes whiter because the light is diffused on the uneven surface. Do not display the prints outdoor. The paper dust on the driven roller can be removed by feeding the CPF approximately 50 cm. When printing on the area with the paper dust attached, the dust traces become hard to see. Wipe the paper dust on the non-print area with a soft cotton cloth and such. Scratches or traces may easily occur and ink may be transferred to the part in contact with the media because ink on the print surface is not dry immediately after printing.
Especially at the end of the printed side, ink is very easily transferred because the printed side is wet, for ink there has just been printed. If the basket for normal paper is used, scratches are caused when the print surface touches the basket cloth. Basket for normal paper Basket for Epson Special Film Scratches, ink transfer when piled Remove the printed sheet every time it is printed and make sure not to let them stack up.
The guaranteed media length that can be stacked on the basket for Epson Special Film is from to When printing using the basket for Epson Special Film, roll paper CPF with a strong curl curls up when stacked, and scratches are caused because the printed side touches the paper eject section.
In the case of roll paper with a strong curl, do not use the basket, but print in the setting [Roll Auto Cut Off], and carry out [Manual cut]. See Cutting of Roll Paper on page The CPF's curl is reduced by the adoption of roll cores with wide diameter. The maximum curl value guideline is an average of 36 mm in height at the 6 points given below for a 15 cm cut length placed with the concave side up. The basket for Epson Special Film is designed so that the CPF can stack it without curling up; however, when printing on media from other suppliers with a strong curl, scratches may be caused because the media curls up.
Print is thin. Occurrence condition Cause When printing under the following conditions, print becomes blurred or thin. Media transported in a high temperature and humidity environment.
The CPF was left on the printer for some time. If the CPF is left in a high temperature environment and then exposed to a high humidity environment, spotted ink may not spread enough but become small dot diameters.
In such a case, print may be blurred or thin. It occurs conspicuously in yellow. Does not occur on the inside of the roll not exposed to the air. It occurs on the coated side exposed to the moisture for a long time. The printed part in the white ink becomes transparent. When water is attached on the part printed in the white ink When scotch tape is attached on the part printed in the white ink When the printed part in the white ink is laminated Due to the characteristics of the white ink.
See above "Uneven white color" cause. Due to the reaction of the white ink to the lamination type or method. Do not let the printed film get wet. Do not attach scotch tape on the printed film. Sufficient prior evaluations should be performed in order to select the most appropriate lamination type and method. The white density changes. The ink cartridge is not shaken once a week. Sedimentation of the white ink in the nozzle.
Reaction of the white ink to the lamination type or method. After the purchase, shake the cartridge box with the cartridge inside for approximately five seconds before storing it.
When storing the white ink for a long time, shake the cartridge box with the cartridge inside for approximately 30 seconds times once in every six months. This easily occurs under a low-humidity environment. Print using Uni-D printing. Scratches there following conditions.
Clean the dust or paper dust attached on the cutter blade of Missing white appears if paper dust or the like attached on the cutter blade is transferred to the print surface and repels ink, or the paper dust the cutter unit such as by blowing it off. Vertical bands When printing in thick color with high duty in the Surface Print mode, vertical bands appear.
Vertical bands as ink drying variation appear because the temperature of the CPF surface differs between the area touching the platen ribs and the area not touching them.
In solid prints, vertical bands are caused by the carriage vibration and When both color print and white ink print are solid prints, become visible because the difference of spotted ink locations can be vertical bands are visible when recognizable as the variation of dot density. Print in the Reverse Print mode. This brings up an Adobe.
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Which Epson paper type setting should I select for Legacy paper? Which Epson Professional papers do not have optical brighteners? Print Quality or Appearance. Select the questions to view the answers When I print on roll paper, my image prints too far to the left.
My print jobs fade toward the end, then start over before. Drips, smears, or head strikes appear on my printout. The colors of my printouts do not match the colors on my computer monitor. I see horizontal or vertical lines in my printout.
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